Field Service Technician
Orchard Park,
United States
About Zephyr Equipment
At Zephyr Equipment, we design and build custom-engineered systems for bulk material handling, pneumatic conveying, dust collection, and cage bedding automation. We deliver real-world solutions that help our customers move what matters—safely, efficiently, and reliably.
Job Summary
As a Field Service Technician, you will be the front line of support for our customers—responsible for the installation, commissioning, troubleshooting, and maintenance of Zephyr systems in the field. This is a travel-intensive role, and candidates must be willing and able to travel frequently to customer sites across the U.S.
You’ll work closely with customers, engineers, and the manufacturing team to ensure every system performs as promised, while representing Zephyr with professionalism, technical expertise, and a commitment to service.
Responsibilities
- Install and commission pneumatic conveying, dust collection, and bedding handling systems at customer facilities
- Perform routine and emergency maintenance on installed systems
- Conduct System Audits & Preventative Maintenance
- Train customers on system operation and basic maintenance
- Maintain detailed service reports & documentation
- Communicate feedback to engineering and production teams for continuous improvement
- Represent Zephyr professionally while on customer sites
- Support shop assembly and testing as needed when not in the field
Must Have
- 2+ years of experience in field service, industrial maintenance, or equipment installation
- Strong mechanical aptitude; able to read blueprints and schematics
- Basic understanding of pneumatic systems and components
- Excellent troubleshooting and problem-solving skills
- Strong verbal and written communication abilities
- Willingness to travel (up to 50%)
-
Valid driver’s license and ability to work independently
Nice to have
- Experience with dust collection or pneumatic conveying systems
- Familiarity with explosion protection (NFPA standards)
- Basic electrical knowledge or PLC experience
- OSHA 10/30, forklift certification, or lockout/tagout training
-
Experience using ERP or job-tracking software
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
